We will arrange shipment 1-2 working days.
If you want to double-check on your order status, send us a note at: info@noemi.ee
We offer free shipping in Estonia on orders over 200 €.
Please note: The conditions of free shipping may be adjusted depending on different activities.
Yes, we offer international shipping through trusted carriers such as UPS, FedEx, DPD, DHL, and Omniva.
We provide worldwide delivery, and shipping times typically range from 5 to 6 business days, depending on the destination.
Custom items may take 3-6 business days for tailoring before shipment.
Please note that customs duties or taxes may apply upon arrival in your country, and delivery times may vary due to customs processing.
You must make a return or exchange request within 14 days.
Products must be returned unworn, unwashed, in their original condition and with all tags attached.
We do not accept packages that are returned directly without contacting us in advance.
Clothing customized to your personal measurements is not eligible for return or refund.
Return
Please contact us with the reason for your return.
We will provide you with the appropriate return address as soon as we receive your request.
Please provide us with the return tracking number once you sent the package out.
We will refund you as soon as we receive your return. Please note that the shipping fee you paid for your order is non-refundable.
Exchange
Please contact us to let us know exactly what you are returning and the product you would like to exchange. (Specific steps refer to the return process)
If both items are the same price, we will send you a new replacement directly after we receive your return.
If there is a price difference between the two items, we will provide you with a gift card for you to reorder without shipping charges.
Please note:
If you paid via Stripe, refunds will arrive in 7-15 business days.
Shipping costs for returns as well as exchanges will be covered by you.
If your product is not working due to a material or manufacturing error or you have received the wrong product, please email us at info@noemi.ee within 14 days with an appropriate photo description. We will provide you with a specific solution. If your order exceeds the deadline, we will not process it.
We don’t take any responsibility for lost parcels whilst being returned to us.
Hopefully you love everything you have purchased, but if something does not work out, we’re here to help!
We accept Visa, MasterCard, American Express, debit and credit cards. Online orders can also be placed via PayPal Express Checkout.
Payment or billing information cannot be altered once an order is placed. To request changes to your order, please email us info@noemi.ee.
We strive to display as accurately as possible the colours of our products that appear on the website. However the actual colour will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will be accurate.
In addition, different from other fabrics, silk is a highly lustrous fiber.
The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light on it changes. Put your silk product up to the light and see how it reflects differently to other silk products. So the colour of the actual product you receive may look different under a different light.
It usually takes 1-3 working day for our warehouse to process your order and hand it over to our carriers. Orders are shipped Monday to Friday.
This and the below delivery times might be longer during peak seasons due to more orders being placed, carriers having more parcels to deliver and also other factors such as logistics or bad weather. We will send you updates should anything be out of the ordinary to keep you informed.
When your order has been placed, a confirmation email will be sent to your nominated email address.
Whether you choose free or paid shipping, it’s important to keep in mind that you may be responsible for any customs or taxes charged when your package reaches its destination. Be sure to factor in these potential costs when making your shipping arrangements. At Noémi we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.
You will receive a direct link to your tracking in your shipping confirmation. Simply click on the link to view the up to date tracking for your order.
You can also track it via our Tracking Portal. There can find details regarding delivery of your package by entering your email address and zip code or with your tracking number.
Please keep in mind that it might take 24-48 hours from the moment your parcel is shipped for tracking information to be updated.
If you are not 100% satisfied with your recent Noémi purchase, you are more than welcome to return products that are in original condition for a refund, within 14 days after you have received your order.
You are currently on our Europe based site, which ships to all European countries.
For delivery within the EU, we use Itella parcel machines, Omniva parcel machines, DPD courier or DHL’s Express International service.
For delivery outside EU, we use DHL’s Express International service.
We ship from the Estonia.
