Terms & Conditions
The owner of the online store Noemi.ee (hereinafter referred to as the online store) is Noemiest OÜ, 16893632 located in Estonia.
The validity of contract of sale, product and price information
These terms and conditions apply when purchasing goods from the online store.
The prices of products sold in the online store are indicated next to the products. Delivery fees are added to the price.
The delivery fee depends on the buyer’s location and the delivery method. The delivery fee is displayed to the buyer during the checkout process.
All prices of products sold in the online store are in euros.
Product information is provided directly next to the products in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Montonio Finance OÜ:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Revolut and Visa
- Latvian bank links: Swedbank, SEB, Citadele, Revolut and Luminor
- Lithuanian bank links: Swedbank, SEB, Revolut, Šiaulių bankas and Luminor
- Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki, Revolut, Visa
- Visa / MasterCard credit card payments
- Pay later solutions: Split
- Paypal
Payments are processed by Montonio Finance OÜ. Payments are made outside the online store in a secure environment. The seller has no access to the customer’s bank or credit card details.
The contract is considered concluded upon receipt of the amount due in the online store’s bank account.
Shipping
We deliver products worldwide.
Shipping costs are borne by the buyer unless the order exceeds 200 euros within Estonia.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
Important:
- The returned product must be unused, in its original packaging, and without any signs of use.
- The online store does not accept products with signs of use or wear, including:
- Worn fabric, dirty surfaces, torn seams
- Perfume, smoke, or other scent traces
- Makeup stains, scratches, removed tags
Return Procedure:
- A withdrawal application must be submitted by email to info@noemi.ee no later than 14 days after receiving the product.
- The buyer is responsible for return shipping costs, except when the product being returned is incorrect or defective.
- The returned product must be in the same condition as received, including all accessories and original packaging.
- The product must be returned within 14 days after submitting the withdrawal application or proof of handing the product over to the carrier must be provided.
Refund Policy:
- The online store will refund the amount paid within 14 days after receiving and inspecting the returned product.
- The online store has the right to refuse a refund until the product is physically received and inspected.
Right to Submit a Claim
The online store is responsible for any non-conformity or defect in the product that existed at the time of delivery.
If the product has defects for which the online store is responsible, the store will repair or replace the defective product. If the product cannot be repaired or replaced, the online store will refund all amounts paid under the sales contract.
Direct Marketing and Data Processing
The online store uses the buyer’s personal data only to process the order and deliver the goods. The online store will send offers and newsletters to the buyer only if the buyer has given explicit consent.
Dispute Resolution
If the buyer has complaints regarding the online store, they must be sent by email to info@noemi.ee. If the buyer and the online store cannot resolve the dispute by agreement, the buyer can contact the Consumer Disputes Committee or use the European Union’s online dispute resolution platform.
Estonian law applies.
Privacy Policy
General provisions
This privacy policy regulates the principles of collection, processing, and storage of personal data. Personal data is processed and stored by Noemiest OÜ, who is the controller of the personal data (hereinafter the controller).
For the purposes of this privacy policy, a data subject means the customer or another natural person whose personal data is processed by the controller.
For the purposes of this privacy policy, a customer means anyone who purchases goods or services on the controller’s website.
The controller observes the principles relating to personal data processing provided by legislation and, among other things, processes personal data in a lawful, fair, and secure manner. The controller is able to declare that personal data has been processed in accordance with the provisions of the legislation.
Collection, processing, and storage of personal data
The personal data collected, processed, and stored by the controller has been collected electronically, mainly via the website and e-mail.
By sharing their personal data, the data subject grants the controller the right to collect, arrange, use and administer, for the purpose defined in the privacy policy, the personal data that the data subject shares with the controller either directly or indirectly when purchasing goods or services on the website.
The data subject is liable for the accuracy, correctness, and integrity of the data submitted by them. The submission of knowingly false data is regarded as a breach of the privacy policy. The data subject is required to immediately notify the controller of any changes in the data submitted.
The controller is not liable for any damage or loss caused to the data subject or a third party as a result of the submission of false data by the data subject.
Processing of personal data of customers
The controller may process the following personal data of the data subject:
Given name and surname;
Date of birth;Telephone number;
E-mail address;
Delivery address;
Bank account number;
Payment card details;
In addition to the foregoing, the controller has the right to collect data about the customer that are available in public registers.
The legal basis for the processing of personal data points (a), (b), (c) and (f) of Article 6(1) of the General Data Protection Regulation:
(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
(b) processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;
(c) processing is necessary for compliance with a legal obligation to which the controller is subject;
(f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
Processing of personal data according to the purpose of processing:
Purpose of processing – security and safety
The maximum period of storage of personal data – according to the terms specified by law
Purpose of processing – the processing of orders
Maximum period of storage of personal data – 30 days
Purpose of processing – ensuring the functioning of online store services
Maximum period of storage of personal data – 30 days
Purpose of processing – customer management
Maximum period of storage of personal data – 30 days
Purpose of processing – financial activities, accounting
Maximum period of storage of personal data – according to the terms specified by law
Purpose of processing – marketingMaximum period of storage of personal data – 30 Days
The controller has the right to share personal data of customers with third parties such as processors, accountants, transport and courier companies, companies providing transfer services. The controller is in charge of the processing of personal data. The controller transmits the personal data necessary for making payments to the processor, Montonio Finance OÜ.
The controller processes and stores personal data of the data subject implementing the organizational and technical measures to ensure that the personal data is protected against any accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.
The controller stores the data of the data subjects depending on the purpose of processing, but no longer than for 2 years.
Rights of the data subject
The data subject has the right to gain access to and examine their personal data.
The data subject has the right to obtain information on the processing of their personal data.
The data subject has the right to modify or rectify inaccurate data.
If the controller processes personal data of the data subject based on the consent granted by the latter, the data subject has the right to withdraw their consent at any time.
To exercise their rights, the data subject can contact the customer support of the online store at info@noemi.ee
To protect their rights, the data subject can file a complaint with the Data Protection Inspectorate.
Final provisions
These data protection terms and conditions have been prepared in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia and legislation of the Republic of Estonia and the European Union.
The controller has the right to amend the data protection terms and conditions in part or in full, notifying the data subjects of the amendments via NOEMI.EE